cruxlondon.com provides a full 6 month warranty for every piece of jewellery with proof of purchase however forced or accidental damage will require payment, a quote will be given before work commences. After the 6 month period, a small fee may be charged for any reconditioning. 


If for any reason you are not entirely satisfied with your purchase at cruxlondon.com we are happy to offer a full 14 day refund, valid from the day you receive your piece. Your jewellery must be unworn and in its original packaging with proof of purchase. 

Please note that Earrings are excluded from the refund policy due to hygiene reasons. We are unable to refund or exchange any earrings purchased at cruxlondon.com. 

Bespoke pieces / Engraved jewellery are non refundable or exchangeable so please bare this in mind when making your purchase.

Christmas orders can be retuned or exchanged up until January 14th.


Please email info@cruxlondon.com in advance.